Contact us

We want to know what you think. Here at Souza Cruz we value your contact.

Before submiting your question or comment, perhaps you can find the information you need on our website sections. Look for answers by visiting our site map or browsing the links below:

  • I want to know more about the company, its history, values, the BAT group and its mission: The company
  • I want to know the social projects and socially responsible activities in which BAT Brasil and its partners take part: Sustainability
  • I want to work at the company, to know of professional opportunities and trainee options: Careers
  • I want to get in contact with the Press Office, to access BAT Brasil content on the media and press releases: Press
  • I want to know more about the productive chain, tobacco’s history, to access information about the product and related researches: Tobacco

If you still have and doubts or would like to contact us, access our Interaction Center – BAT Brasil Contact Center located in Porto Alegre that can be reached through the phone number 0800 7232221 (which can be found in every BAT Brasil product pack) or via e-mail at

BAT Brasil retailers can contact:

You can also fill out the form telling us a little more about what you need.

BAT Brasil Former Employee Helpdesk

If you are a former employee of BAT Brasil and is in need of support from SAEX (BAT Brasil Former Employee Helpdesk) contact us by phone on (51) 3511 8206. Office hours: from Monday to Friday, between 10am and 5pm, except on holidays.

We have great consideration for your privacy. We will never exchange, share or sell any of your data. It’s important to read the terms and conditions for further information.

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Speak Up

Speak Up is BAT's reporting channel and should be used whenever you identify a violation of our Code of Ethical Conduct or applicable law. To report, contact 0800 601 8650 or .